Client Case Studies
Consort Solutions Group leaders have participated in large scale projects as well as micro-business implementations. From one month installations to long-term projects, we have implemented and professionally managed small and large scale projects. Our experience in this wide range of implementations enables our team to effectively steer away from time consuming, ineffective tasks and stay focused on the goal.
Learn more about our recent Case Studies of successful client installations. See full details below…
Case Study #1 – EHR Vendor Assessment
Challenge: A OB/GYN medical practice which consisted of one physician, office/billing manager, and 5 medical assistants needed assistance finding the right EHR to satisfy its requirements. Although the electronic health record system would greatly improve efficiency, the practice leader felt that the automation would also constitute a change in workflow. The current staff would need help adapting and require proper training.
Solution: We conducted an Electronic Health Record (EHR) vendor assessment which included the creation of a project plan to ensure we properly aligned tasks and were meeting key deadlines. The project goals was not to address the workflow inefficiency, but also to ensure that the vendor was CCHIT certified, HIPAA compliant, and provide the necessary meaningful use reporting and alerts. The physician and medical staff were engaged in each phase of the vendor selection process.
Results: A requirements focused vendor assessment was developed to properly select an EHR vendor that would satisfy the practice’s goals and objectives. 3 Vendors provided demos and the evaluated based on a needs analysis. The overall solution was designed based on the future goals of the overall practice management, clinical operations, and interfaces to outside sources.
Case Study #2 – Quality and Metric Reporting Solution
Challenge: A corporation needed to standardize their Order Return for Repair Authorization process. There were several business units in need of a specific, standardized process to ensure the company was capable of capturing of quality and operational data for metric reporting to enable the effective management of Repair Depots and Customer Satisfaction.
Solution: We lead the project to successfully implement the appropriate customer service applications to meet business objectives of improving these processes through standardization.
Results: The Corporation improved overall customer satisfaction and lowered costs associated with returns and refund processing.
Case Study #3 - Financial System Assessment & IT Roadmap
Challenge: This company needed to simplify their financial system. In particular, they were faced with the difficulties of consolidating their data across multiple business operations. This affected the closing processes for accounting, which were time consuming and often produced inaccurate financial data due to the lack of an integrated system.
Solution: Developed a high-level financial diagnostic of the retail company's ability to support global operations from an organization, process and technology standpoint, including an evaluation against publicly available benchmarks.
We also conducted a series of interviews with the Business and IT representatives to discuss the current process, organization and technology landscape by identifying pain points and associated opportunities.
Results: The Consort Solutions Group team created a roadmap around prioritized future initiatives supported by a business case. We worked with the in-house staff of the Retail Business to provide accounting expertise and facilitate detailed accounting discussions and deep dive workshops. These workshops were key to determining specific road blocks and recommending solutions to key personnel each business area. Overall, the Retail Business leaders realized a significant relief from operational challenges and reporting incongruities; thereby improving forecasting ability and profitability for these business units.